{"id":759,"date":"2024-08-20T09:27:47","date_gmt":"2024-08-20T09:27:47","guid":{"rendered":"https:\/\/azamedia.com\/kb\/?post_type=docs&#038;p=759"},"modified":"2026-09-15T21:55:44","modified_gmt":"2026-09-15T21:55:44","password":"","slug":"como-examino-los-registros-antispam-de-mi-dominio-y-como-desbloqueo-un-correo-de-un-remitente-fiable","status":"publish","type":"docs","link":"https:\/\/azamedia.com\/kb\/docs\/como-examino-los-registros-antispam-de-mi-dominio-y-como-desbloqueo-un-correo-de-un-remitente-fiable\/","title":{"rendered":"C\u00f3mo consultar los registros antispam y liberar un correo leg\u00edtimo"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">SpamExperts registra lo que ocurre con el correo entrante. Estos registros sirven para saber si un mensaje fue entregado, rechazado o enviado a cuarentena.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Abra primero el panel desde <a href=\"https:\/\/azamedia.com\/kb\/docs\/como-accedo-a-mi-panel-de-antispam-desde-plesk\/\">Plesk<\/a> y entre en <strong>Entrante &gt; Registros<\/strong> o <strong>Incoming &gt; Logs<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/azamedia.com\/kb\/wp-content\/uploads\/2024\/08\/Captura-28.jpg\" alt=\"Registros de correo entrante en SpamExperts\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Busque el mensaje por remitente, destinatario y una franja de tiempo lo bastante concreta. Si no sabe c\u00f3mo lo clasific\u00f3 el filtro, deje el estado sin restringir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El registro indicar\u00e1 si el mensaje fue entregado, qued\u00f3 en cuarentena o se rechaz\u00f3 durante la conversaci\u00f3n SMTP. En este \u00faltimo caso puede no existir ning\u00fan mensaje almacenado que se pueda liberar despu\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Liberar un mensaje de cuarentena<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si el mensaje est\u00e1 retenido y ha comprobado que es leg\u00edtimo, abra sus acciones.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/azamedia.com\/kb\/wp-content\/uploads\/2024\/08\/Captura-29.jpg\" alt=\"Abrir acciones de un mensaje\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Release from quarantine<\/strong> intenta entregar el mensaje. <strong>Release and train<\/strong> hace lo mismo y adem\u00e1s informa al filtro de que la clasificaci\u00f3n puede haber sido un falso positivo.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/azamedia.com\/kb\/wp-content\/uploads\/2024\/08\/Captura2-3.jpg\" alt=\"Liberar y entrenar un mensaje\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Use la opci\u00f3n de entrenamiento solo con mensajes que conozca y considere leg\u00edtimos. El entrenamiento no garantiza que todos los correos futuros del mismo remitente vayan a aceptarse, ni corrige rechazos provocados por problemas del servidor de origen.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/azamedia.com\/kb\/wp-content\/uploads\/2024\/08\/Captura3-2.jpg\" alt=\"Confirmar liberaci\u00f3n\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Si un remitente fiable se filtra repetidamente, puede a\u00f1adir su direcci\u00f3n a <a href=\"https:\/\/azamedia.com\/kb\/docs\/como-anado-en-lista-blanca-o-de-permision-a-un-remitente-y-como-lo-anado-en-lista-negra-o-de-bloqueo\/\">Remitentes permitidos<\/a>. Es preferible permitir una direcci\u00f3n concreta antes que un dominio completo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si no encuentra el mensaje, abra un ticket con el remitente, destinatario, fecha y hora aproximadas y, si existe, el error que recibi\u00f3 quien lo envi\u00f3.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u00f3mo consultar los registros de SpamExperts y liberar un mensaje leg\u00edtimo que ha quedado en cuarentena.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[19],"doc_tag":[],"class_list":["post-759","docs","type-docs","status-publish","hentry","doc_category-antispam"],"year_month":"2026-09","word_count":248,"total_views":"1094","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"rellenar_ar9n7pta","author_url":"https:\/\/azamedia.com\/kb\/author\/rellenar_ar9n7pta\/"},"doc_category_info":[{"term_name":"Antispam","term_url":"https:\/\/azamedia.com\/kb\/docs-category\/antispam\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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